Financial Services Guide

Updated: March 1st, 2024

What is the purpose of this Financial Services?

This Financial Services is prepared by Flux Technologies. In this guide we outline:

  • Who we are
  • How you can contact us and Mozo
  • The financial services that Mozo has authorized Flux Technologies to provide under its AFSL
  • The commissions, fees and charges we will receive if you use our services
  • Details of our Dispute Resolution Procedures if you wish to make a complaint

Who we are?

There is a big problem happening in front of our eyes. 3 in 4 Aussies aged 18-34 are struggling to make basic financial decisions.

What does this mean? It means they are unable to save money, we’re vulnerable to predatory lending and we struggle to accumulate wealth.

That’s where Flux comes in. We want to make the topic of money fun by breaking down complex concepts and making them accessible.

We do this through content and tech – free credit score monitoring, easy ways to save and offers that give you value.

How you can contact Flux Technologies and Mozo

Flux Technologies Pty Ltd:

7 Duke Street, Windosr, VIC 3181

Email: hello@flux.finance

Website: www.flux.finance

Mozo who can be contacted as follows:

Mozo Pty Ltd

Level 10, 89 York St, Sydney NSW 2000

Email: hello@mozo.com.au

Website: www.mozo.com.au

What Financial Services is Flux Technologies authorised to provide under Mozo’s AFSL?

Under the Corporations Act 2001, an Australian Financial Services Licence (“AFSL”) is required to be authorised to provide advice on certain financial products. Mozo has
obtained an AFSL so that it can offer advice on these financial products. As an authorised representative of Mozo's AFSL, Flux Technologies provides general advice only. It does not constitute “personal advice”, as it does not take into account one or more of your financial objectives, circumstances or needs. We are obliged to warn you that our general advice provided to you does not take account of your objectives, financial situation or needs. Therefore, we recommend that you ensure that you obtain advice from a licensed professional regarding the suitability for your own circumstances, of utilising our products and services.
Specifically, the authorisations under Mozo’s AFSL which it has authorised Flux technologies to operate under are as follows:

(a) provide general financial product advice for the following classes of financial products:
      (i) deposit and payment products including:
            (A) basic deposit products;
            (B) deposit products other than basic deposit products;
            (C) non-cash payment products; and
      (ii) general insurance products; and
      (iii) life products limited to:
            (A) life risk insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds limited;

and

      (iv) securities:
      (v) standard margin lending facility; and

(b) deal in a financial product by:
      (i) applying for, acquiring, varying or disposing of a financial product on behalf of another person in respect of the following classes of products:
          (A) deposit and payment products including:
(1) basic deposit products;
(2) deposit products other than basic deposit products;
(3) non-cash payment products; and
(B) general insurance products;
(C) life products limited to:
(1) life risk insurance products as well as any products issued by a
Registered Life Insurance Company that are backed by one or
more of its statutory funds;

(D) securities; and
(E) standard margin lending facility;

to retail and wholesale clients.

Are there any relationships that exist that may influence us when we provide our services?

Neither Mozo or Flux Technologies (including employees) has any associations or relationships with product issuers, that might reasonably be expected to be capable of influencing the services Flux Technologies provides other than those described in this financial services.

Flux Technologies’ remuneration arrangements

Flux Technologies receives a share of the revenue that Mozo is paid by third party product issuers on a cost per click basis or approved application basis, when a person clicks through Flux’s website to that third party’s website, or when a person also successfully applies for a product. Flux Technologies staff and contractors are remunerated directly by Flux Technologies and not in any way by the financial product providers.

Flux Technologies and its associates do not receive any remuneration or benefits in relation to the financial services and activities we provide, other than disclosed in this financial services guide.
Flux Technologies does not charge consumers in relation to the services we provide as an Authorised Representative of Mozo. Flux Technologies provides its financial services free to consumers.

Will anyone be paid for referring me to you?

Flux Technologies may pay fees to third party websites for referrals to the Flux Technologies website.

Are we adequately insured?

Flux receives commissions for some products and third-party advice displayed on our website. Although we endeavour to provide independent advice, we are not entirely independent, impartial or unbiased.

Are we adequately insured?

Flux is covered by professional indemnity insurance that satisfies the requirements of the Corporations Act for compensation arrangements. Flux’s insurance covers claims in relation to employees who no longer work for Flux in respect of events occurring during their employment.

What should I do if I have a complaint or dispute?

Flux Technologies takes your complaints seriously, and is committed to trying to resolve them as quickly as possible.

To assist you in any complaints or disputes, we have:

  1. Established internal dispute resolution procedures
  2. Become a member of the Australian Financial Complaints Authority which allows you an external source of assistance if you are not satisfied with our resolution

If you wish to make a complaint about our services, in the first instance please email us at support@flux.finance.

The Flux Technologies team will respond to your complaint and seek to come to a satisfactory resolution directly with you.

If the outcome of this is not satisfactory to you, you may refer your complaint to the Australian Financial Complaints Authority (‘AFCA’) of which Flux Technologies is a member (Member Number 78391).

To find out more about AFCA and how they can assist you, please contact them as

Mail

Australian Financial Complaints Authority Limited

GPO Box 3

Melbourne, VIC 3001

Website

https://www.afca.org.au/

Phone

1800 931 678

Fax

(03) 9613 6399