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· Posted on
February 21, 2024

Myer CEO John King slaps down the Uno reverse card and turns a $172 mil loss into a $46 mil profit

Myer's been hanging by a thread for a while now. But thankfully, things look like they're finally turning around for the department store giant.

What's the key learning?

  • Myer reported a huge $172.4 million loss last financial year, thanks to COVID-19
  • But, things are turning around for the department store - last financial year, Myer announced a net profit of $46.4 million
  • Myer is shifting to become a stronger digital retailer by directing attention towards its digital assets (ie. its online store).

Background: Myer is the Aussie department store that was founded in Bendigo back in 1900. Fun fact - that's 62 years after David Jones was founded.

What happened: Myer's been hanging by a thread for a while now. It reported huge losses of $172.4 million last financial year, thanks to heavy write-downs and store closures (TY COVID).

What else: But thankfully, things look like they are finally turning around for the department store. For the financial year to June 30 2021, Myer announced a net profit of $46.4 million, and it's partly thanks to its emphasis on shifting to become a digital retailer.

So what's the key learning?

💡In the past, large retailers, like Myer, cobbled together a basic website, invested very little on digital marketing and considered themselves to be ‘multichannel’ (i.e. where they have multiple channels for selling their products). But it wasn't really.

💡Back in 2018, Myer’s online sales accounted for around 6.7% of its total sales. And because of this, Myer hasn’t been able to keep pace with online retailers like The Iconic or Adore Beauty.

💡Now, Myer is showing a real shift away from its physical assets (i.e. shiny department stores) towards towards its digital assets (i.e. shiny website). And now, their online sales makes up more than 20% of their total revenue.

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